Jennifer Eastman

Creatively built ads while adhering to current technology processes and requested turnaround times. Provided troubleshooting instructions and acquired any missing elements. Worked with Pagination Department to troubleshoot any problem with ads gone to press. Assisted management with deciphering jobs, including special projects, returned errors from clients, and production work assigned to and from outsourcing group. Monitored team phone line for incoming calls from clients.
• Exceeded all team goals for complexity, productivity, efficiency, and accuracy.
• Chosen and approved to telecommute due to being a "Top Performer, " and able to work independently (reserved for top 10%).

Managed calls to and from local properties. Monitored deadlines on all ads for all studios throughout evening shift. Continued to build and proofread ads for all studios while adhering to creative requests, technology processes and requested turnaround times. Worked with other leads and designers in deciphering ad instructions, acquiring missing elements, and figuring out ad formatting. Collaborated with pagination to troubleshoot ads gone to press. Assisted management with deciphering “white glove” ads for special projects or errors returned from client. Provided managers with feedback on employees for use in evaluations and reviews.
• Introduced suggestions to management on how to better allocate resources during times of heavy volume.
• Won Top Performer award for exceptional achievements in 2012 and 2014.
• Honored with first and third quarter PRIDE win as part of Chicago studio team in 2013 and 2012.
• Received company-wide Values award for employee engagement, 2011.

Managed calls to and from local property. Monitored deadlines on all ads. Continued to build and proofread ads for all studios while adhering to creative requests, technology processes and requested turnaround times. Worked with designers in deciphering ad instructions, acquiring missing elements, and figuring out ad formatting. Collaborated with pagination to troubleshoot ads gone to press. Assisted management with deciphering white glove ads for special projects or errors returned from client. Implemented feedback on employees for use in evaluations and reviews. Provided suggestions to management on how to better allocate resources during times of heavy volume.
• Honored with Super Certificate award for training new employees and excellent job in new LEAD position.
• Won second quarter PRIDE award as part of Chicago Team.

Created ads while adhering to technology processes and requested turnaround times. Worked with team to decipher ad instructions supplied by sales representatives and clients, acquired missing elements, and figured out processes and formatting. Partnered with Pagination Department to troubleshoot problem ads sent to press. Assisted management with special projects and also errors sent back from client.
• Honored with Operations President's Award, 2009.
• Won Award of Excellence in Classified Advertising Division, 2005.
• Received FNAME Silver Award and ACME Award in 2005.
• Named Ad of Month Category Winner in 2004 and 2005.
• Awarded Certificate of Appreciation in 2004.
• Gained Operations Department Spirit of Excellence Award, 2001.

Used text and scanned images provided from scanner and input operator and art shells provided by designated artists to creatively construct ads while following instructions from client and sales representatives.

Answered phones and assisted customers with issues for following: missed paper deliveries, wet or damaged papers, missing components in paper, and billing issues. Completed cold calls to keep subscribers. Assisted Billing Department with data entry. Fulfilled data for new subscribers to get information into systems so paper delivery would start as soon as possible.