Durham Region Transit
Jun 2013 - Present (7 years 7 months)
Provide the general public with safe transportation around Durham Region, following set bus schedules and adhering to company policies. Help passengers plan their trips within Durham Region using public transit. Work with customers and supervisors to resolve customer conflicts with regards to scheduling issues, fare disputes and fair treatment of all parties.
Public Affairs Intern
Rouge Valley Health System
Apr 2016 - Jun 2016 (2 months)
Created written and visual content for both internal and external audiences, including: instructional safety print material, patient success stories, news releases, doctor bios and online media content. Worked with various teams to put on different events for internal and external audiences (town hall meetings, sponsored donor awareness month booths, charity events).
Also undertook multiple side projects, including rewriting the hospital's media consent form, analyzing the hospital's social media efforts and making suggestions in a report based on best practices and tailored to suit the hospital's audiences, objectives and capabilities.
Skills developed and used: professional (DSLR) photography, graphic design and layout (Adobe InDesign, Photoshop, Illustrator), strategic communications, writing for multiple audiences, internal and change management communications, event management.
University of Guelph Kemptville Campus
Aug 2012 - Apr 2013 (8 months)
Mediated and liaised with students and residence staff regarding any issues, concerns and ideas that affect student residence life. Provided security support during evenings and at campus pub events, ensuring student safety. Counselled students on general mental, sexual and physical health, and provided students with alternative support sources when needed.
Camp Director, Show Manager
The Ajax Riding Academy
Jun 2012 - Aug 2012 (2 months)
Camp Director: Organized and led children's horse camp activities, supervising and working with assistant camp counsellors in taking care of and educating children about horse care and safety.
Show Manager: led a team to plan and implement a season of horse shows, approaching and negotiating with businesses for sponsorship opportunities, and handling participant fees and registration.
Riding Instructor, Counsellor
Jun 2011 - Aug 2011 (2 months)
Taught horseback riding and horse care lessons to groups of children aged 4-16 in short sessions. Cared for the health and well-being of the camp horses. Helped maintain the stables, pastures and riding equipment. Helped supervise camp children during camp-wide and special events.