Joseph Wills

Home Service Specialist II, SASE Conventional APL1, Processed home loans at a fulfillment center, supports the servicing of mortgage loans, designed graphics, banners and T-shirts for various events and functions. Responsibilities include processing routine transactions, documenting loan information, responding to customers, or other 3rd party inquiries, researching and/or preparing documentation, or analyzing requests in accordance with established guidelines and determining appropriate course of action, handling more complex levels of transactions with limited supervision to complete daily tasks and duties. *

Trained to patrol and protect premises. Filed reports and carried a firearm. Worked independently, and with a team of other officers. Solved security issues and dealt with irate patrons. *

mobile broadband, and wireless accessories. Designed location-specific flyers and promotional material. Performed advanced troubleshooting techniques. Continued to give highest quality of customer service Worked well with others as a well organized team with a focused goal. *