Johana M. Tachon

• Modernized the training function designing engaging and effective training resources and courses; implemented infographics and PowerPoint presentations to develop microlearning, Storyline and Captivate to develop scenario-based assessments and introduced the digital badge program to certify service drivers’ skills.

Role: Senior Learning Specialist
• Delivered critical training for new processes and technology implementations across the country, in English and Spanish.
• Partnered with stakeholders, managers and program managers to create effective and engaging E-Learning modules using PowerPoint, Articulate Storyline and Adobe Captivate; including system simulations and scenario-based assessments aligning learning outcomes to business metrics and initiatives.
• Effectively combined instructional design methodologies and adult learning principles to implement training programs that maximized employee performance in operational areas such as Receiving, Putaway, BreakPack, Bulk, Returns, and Shipping.
• Redesigned the Physical Inventory (PI) training, and helped to decrease PI hours and increased the process accuracy.
• Lead the trainer’s team, providing coaching and mentoring in skills development and job performance.
• Contributed to the success of a Supply Chain BreakPack (Picking) area; completely redesigned the training program and learning resources, updated SOPs (Standard Operating Procedures); designed and implemented the Buddy training program, as a result, provided sustained improvement in quality and productivity.