John Valera

Designed and developed cross marketing initiatives including print production (brochures, posters, flyers, business cards), website using Joomla CMS, video production and limited IT support for e-mail and mobile devices.

MicoVision's goal is to change the way small businesses, non-profits and start-ups approach information technology, advertising and marketing. It's a micro-advertising and design agency with the brains of an information technology consultancy with cost effectiveness in mind and fuses aggressive tactics with innovation allowing smaller businesses to compete on a global scale.

Current responsibilities consists of:

- Leading a team of freelance designers and other consultants
- Design and Develop websites, marketing materials
- Utilize social media and analytics to drive the design and development
- Design and Develop Information Technology infrastructure
- Develop Business, create sales structures and assist in the sales process
- Storyboard, edit videos and direct video shoots
- Record Voice Overs

Provided seasonal support in TAC (Technology Assistance Center) for Victoria Secret, Bath and Body Works, La Senza, Henri Bendel and CO Bigelow. Supported Windows based corporate applications (Peoplesoft, AS400, Oracle), retail applications and mobile devices.

Freelance / Contract Designer placed on assignment for companies and institutions such as Ohio Wesleyan University, PPA Graphics and Weber Associates in the area of web design and website administration.

I am a volunteer at the Fountain of Hope where I develop the website and maintain social marketing and strategic communications.

Process student rosters into McGraw Hill's ConnectED system, identify errors in processing and streamline processes using Excel to format data and prevent errors. Seasonal assignment through Robert Half International as a consultant.

Designed and developed the website for the 2010 Park Street Festival (www.parkstreetfest.com) as well as maintain the websites for the Park Street Patio (www.parkstreetpatio.us) and the Social Room (www.thesocialroom.info)

Provide second level assistance to membership/retention specialists and take escalated calls if necessary.

Started as a tech support representative on the Verizon DSL project before serving as an Internal Support Analyst. Temporarily assigned to Accenture/AT&T to mentor and train agents for AT&T High Speed DSL in Argentina for a month and a half. Selected as part of the test group for Verizon Premium Tech Support before being transfered to Verizon FiOS for Fiber Optic communications support. Later became a trainer then a supervisor during the DSL to FiOS migration of the Teleperformance Columbus call center.