Jonathan Torres

Building brand awareness and customer interest through execution of high level, creative internal and
external print and digital production.
Delivering highly creative, story-telling pieces, for clients and client prospects to win and retain business.
Handling multiple tasks and projects in a fast-paced environment.
Holding strong organizational, project management, consulting, and influential decision-making skills.

Collaborated with Creative and Multimedia Departments as well as with external partners to increase awareness of BDNC and BCBSIL Community Relations programming and services through the development of fliers, posters, brochures and presentations
Increased awareness of BDNC and BCBSIL Community Relations programming and services through developed execution of social media strategies on multiple digital communication channels
Primary liaison between BCBSIL communications team and BDNC and Community Relations staff
Developed, and edited copy to support BDNC and BCBSIL Community Relations programming for both internal and external audiences
Handled multiple projects under pressure with short and shifting deadlines
Project managed print projects with internal teams and external vendors

Reviewing and abstracting medical records for the HEDIS project and other measure sets
ensuring that chart abstraction productivity and minimum over read standards are being met
Conducting provider office & medical record audits to ensure they are compliant with HEDIS, NCQA , ADA standards
Analyzed patient records against current standards of care to identify gaps in care and created/ implemented effective interventions that drove change while functioning as a key lead for interventions including qualitative analysis, reporting and development of program materials, templates or policies

Completed Lean Six Sigma project that resulted in project process improvement for member incentives
Worked with employee engagement project lead to consistently provide professionally branded communications regarding employee events and initiatives to the plan in order to increase annual survey results
Developed Provider & member facing communications, such as flyers, brochures and internal communications
Assisted team members with day-to-day marketing tasks and coordinating marketing projects and activities as requested

Assisted in the recruiting process: Interviewing, classroom training, field training and store staffing
Coached and assisted sales representatives with problem solving solutions, firm sales pitches, effective closing techniques, call management and order entry protocol
Consistently met and exceeded team and personal performance goals through face to face and over the phone engagement with potential and existing clients resulting in a strong referral base

Worked with Sinai patients to connect them with community resources, caregivers and providers within their north & south campuses and clinics
Educated and assisted patients with the enrollment process in participating health care programs such as:
The Affordable Care Act, Medicare & Medicaid Alignment Initiative (MMAI)The Illinois Medicaid Integrated Care Program (ICP) & The Illinois Care Coordination program
Attended and assisted in coordinating health fairs, expos and community events in conjunction with community organizations that promoted better health, preventative care and patient advocacy
Designed member facing materials in collaboration with the marketing department to support the organizations mission, vision and values

Successfully managed, coordinated and designed footwear including marketing pieces such as product packaging, hangtags and POP displays from concept through completion
Worked closely with clients to create vision, designs, while consistently meeting deadlines and requirements. Successfully conducted presentation meetings to introduce new concepts as well as ongoing product development.
Developed password protected websites containing our clients’ product development to ensure their project deadlines were met.

Designed company catalog
Handled in-house printing
Photographed and color corrected catalog images

This job more or less was more like an tech like nternship. Worked the schools printing service bureau
Assisted students with technical problems
Checked out equipment for students, faculty and staff

This was a seasonal position that was conveniently located across the schools campus.
Designed showroom displays
Assisted customers with showroom sales