Katie Waldrop

• Supports the Design & Branding Director and the Sales Department in executing Design Build projects from discovery to final execution. Using established Design Build processes, the Designer will ensure that signage in each project is feasible, accurate, true to brand, permittable, and ready for final execution. Continued coordination of project with clients and departments after close, as needed (including punch lists).
• Designing with project budget in mind; revising when required to maintain adherence as project progresses. Corresponding with Estimating as required.
• Manage and program signage data and images for D/B projects into SignAgent, a cloud-based SignPlan software for client review. Address updates/feedback as review occurs and carry over revisions to internal files when necessary.
• Brand management: Abide by client brand standards when established.
• Standard (non - D/B) work for the Sales Department, including, but not limited to brand development (logo and brand color selections).
• Assists in Quality Control for the Design Build Department through proofing/reviewing the team’s work as well as general artistic critiques.
• Collect and/or convert field survey measurements, scale, and material calculations into drawings as needed.
• Complies with and support all safety rules, policies, procedures, and standards. Adheres to company processes for data storage, file management, artwork version control, and technical/fabrication specification standards.
• Will occasionally creatively and technically assist the Technical Design Department, Project Management Department, or Marketing as needed.

Manage multiple clients and company accounts with overlapping projects from beginning
to completion. Meeting deadlines and expectations of both my employer and customers
[wholesale and retail]. Product consultations with prospective clients and site surveys.
Conceptualization and rendering of signage. Revisions. Color, paint and material
matching/selection. Setting up full-size production artwork/detail drawings. Providing
estimates and pricing per job. Sign permitting. Shipping. Outsourcing. Purchasing.
Responsible for obtaining deposits and appropriate documents for each job. Create
installation package and location maps.

Responsible for creating shop drawings enabling the company to produce signage
accurately and efficiently. This involves taking an initial design concept, researching and
defining each element of the product, determining how it will be fabricated in the most
economical way while meeting specific zoning requirements. Additionally serve as initial
designer which entails corresponding with the sales team to determine each clients
individual needs and aspirations, taking information supplied on paper and turning it into
a concrete idea/sign.

Job duties included securing new clients and accounts, forming lasting customer
relationships, ensuring client satisfaction, problem solving and trouble shooting potential
and current jobs, filing and maintaining invoices for all 7 branches, addressing billing
inquiries, order entry and order monitoring, providing job quotes, processing payment,
clerical duties (creating spreadsheets, answering incoming calls, faxing, scanning, multi-
tasking), point of contact for several accounts in the corporate branch, responsible for
handling major accounts and subsequent paperwork associated with each, working as a
team with colleagues to meet client expectations and deadlines.

Performed order entry and customer service at a high volume call center.
Responsibilities included addressing customer inquires regarding merchandise, fulfilling
customer needs, problem solving, taking detailed pictures of new merchandise as it
arrived, editing and loading photos into the company database.

Worked collaboratively with set and costume designers to create the appropriate
atmosphere and apparel for 3 separate summer performances.

Prepared and served beverages, baked goods. Duties included opening and closing the
store, greeting and maintaining clientele, running the cash register.

Performed customer service, processed banking transactions in a demanding, fast-
paced environment. Responsible for following LSB procedures, adhering to state and
federal banking regulations, held accountable for any register discrepancies.