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AV/IT Engineering Assistant
Berkeley, CA
Aug 2013 - Present (10 years 8 months)
• Monitored classroom technology by troubleshooting and recording data on Salesforce.
• Managed workflow of employers by training, organizing schedules, and refining work structure.
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Senior Computer Consultant
Berkeley, CA
Aug 2011 - Jan 2013 (1 year 5 months)
• Led a team of three junior consultants by mentoring and writing evaluations.
• Met with coordinators on a weekly basis to discuss administrative issues, developments, and work-in progress.
• Organized and taught classes on software including the Adobe Suite.
• Monitored access to microcomputer facilities by enforcing policies, assisting clients, and managing lab data.
• Completed lab-improvement projects such as signage upgrades, system renovation, and policy refinement.
• Provided technical troubleshooting and consulting support to over 100 clients a week.