Marion Barry

• Supporting both the guest and hotel during pre and post reservation, understanding their requirements and goals, while taking necessary action to respond to concerns and requests they may have.
• Listening and empathising with the customer, using judgment and taking decisions within established procedures guidelines to resolve each enquiry while increasing customer satisfaction
• Played an active role in the testing and implementing of the new Agent Desktop within the BBP office. As a member of new Agent Desktop expert team, was involved in training workshops and supporting employees in the transition and use of the new Agent Desktop.

• Work as part of a multi-disciplinary team, to redesign somethingfishy.ie, an online platform which increases awareness of fish and water conservation amongst 10-12 year old primary school pupils.
• Involved in designing and developing colourful and engaging resources for the SESE component of the Primary School Curriculum using a variety of mediums including web, print, video and whiteboard.
• Actively involved in the development of interactive tools for Primary teachers, facilitating ICT-based teaching, which encourages students to participate in classroom discussions and helps maintain interest throughout the lesson.
• Involved in the visual design, user-interface and frontend development of irish-trophy-fish.com, for the Irish Specimen Fish Committee, an independent voluntary body, representative of angling interests in Ireland.
• Redesign and Deveopment of celticseatrout.com, a website which provides information on the Celtic Sea Trout Project, a ground-breaking investigation into sea trout stocks, funded by Bangor University and the European Regional Development Fund.

• Worked as part of a multidisciplinary team of programmers, marketing specialists and account executives, delivering creative design solutions to help grow and develop this start-up distribution company.
• Developed creative promotional and adverting concepts for the companies brands, using a variety of mediums including posters, flyers, product packaging, POS, and websites.
• Was actively involved in business meeting and decisions, acting as a key player in develop the marketting and creative stragegies that helped grow and develop the business
• Worked to understand objectives and requirements for each project, interpreting the companies business needs and developing concepts that reflect the product brand.
• Carried out the duties of a copywriter; creating and checking all print content on the companies advertising and promotional material.
• Worked on more than one design brief at any one time, allocated the relevant amount of time according to the value of the job.

• Worked with a design team, as part of the Innovation Ireland Initiative, to design and build a product prototype, that aids in increasing gross motor function of the upper limb of post stroke patients.
• Employed various user research methods to understand and anticipate the client and user requirements, so that a viable prototype solution could be designed.
• Reviewed existing product solutions and examined how they could be improved to better facilitate the needs of potential users of the product.
• Collaborated with other professionals from different disciplines within the University, bringing their knowledge and experience to the project.
• Brainstormed different design solutions and created innovative product prototypes and models, that fulfulled the design brief, while also being user-friendly, attractive, and ergonomically sound.

• Worked on bringing several conceptual ideas to a well-informed and well-considered solutions, balancing form and function.
• Carried out extensive user-centred research to insure that the final product solution satisfies all market needs.
• Translated customer requirements into design requirements.
• Created working prototypes throughout the design process and tested these on potential customers to verify outcomes under real conditions, identify design deficiencies and improve product usability.
• Created novel and distinctive product packaging that would appeal to potential consumers and motivate them to purchase.
• Trained staff the use of specific software.