Content Implementation Manager
Fall River, MA
Feb 2015 - Present (6 years 4 months)
Assume a central, client facing role in the implementation of website content from content workshop to post production support. Coordinate with developers to ensure content management system is built for optimum functionality and with client self-serviceability in mind. Provide live client CMS training and on-going post production support for WordPress, Joomla!, and Magento websites.
Oversee client content workshops and provide content delivery guidance to avoid content related production roadblocks.
Provide live client CMS training and handle post-production requests in support of the client success team.
Integration of various CRM platforms (Salesforce, Hubspot, Marketo) and mapping of landing page redirects.
Triage bugs and design/development obstacles during peer review and numerous rounds of internal/client QA.
Dev Ops - Web Technology Specialist
Jan 2015 - Present (6 years 5 months)
Responsible for bridging the gap between IT and web technology. Manage server software, version control, deployment, and test processes. Design and develop new web marketing initiatives for laerrealty.com and affiliated websites. Assess and mitigate security threats to ensure server uptime. Utilize help desk to manage incoming change requests and website maintenance tickets.
On-demand creating of new agent websites on WordPress CMS and on-going maintenance/upgrades of over 400 active agent websites.
Coordinate with agent liaison to handle functionality change requests and maintenance tickets via help desk.
Manage 2 dedicated Linux servers including hosting account set up, code changes, database management, migration planning and execution, DNS changes, back-up and recovery, and email maintenance.
Integrated Graphic Designer
Jul 2013 - Present (7 years 11 months)
Provide professional, innovative graphic, web, and multimedia design services to clients across a range of industries, demonstrating creativity, attention to detail, and personal drive for success. Coordinate one on one with clients to gain solid understanding of customer needs and apply stellar skills utilizing up-to-date software and technology to capture client vision. Manage day-to-day business requirements including marketing, project tracking, accounting, and website management.
Created a combination of branding, web site design, print collateral, and multimedia presentations for multiple nationwide businesses including Vintage Chic Boutique, Patriot Auto Glass, Beardsley Research, Lively Kids, Baystate Auto Glass, Logical Start, LLC, L’Europa Auto Repair, and Peabody Residential.
Setup and management of social media marketing campaigns, content marketing, creation of e-newsletters, effective organic search engine optimization, and management of pay-per-click internet advertising.
Website management including on-demand code changes, migration planning and execution, software and database patching, DNS changes, hosting plan setup, backup and recovery, and email maintenance.
May 2012 - Jul 2013 (1 year 2 months)
Designed for global print and digital publications at the direction of Associate Art Director in the production of covers, promos, and editorials for three corporate publications — Currents™, Uptime™, and Intelligent Energy™. Managed creative workflow and collaborated with other members of the creative development team through all phases of the design process including: conceptual design, creative review, final layout, content and technical QA, file integrity QA, and asset management.
Produced original designs in addition to adaptations of existing design assets for regionalization, adaptation of print design to digital online publications, and creation of e-newsletters.
40+ original cover, promo, and editorial designs printed in Currents™, Uptime™, and Intelligent Energy™ corporate publications.
Collaborated with creative development team and third-party vendors via AtTask® project management software and MediaBank cross-media asset management solutions.
Integrated Graphic Designer
Oct 2009 - Mar 2012 (2 years 5 months)
Collaborated with project managers to ensure efficient workflow in telecommute environment. Effectively coordinated with team members across a broad range of project-related tasks including script delivery, proofing, audio recording/editing, animation, and finishing. Managed detailed documentation of script errors/uncertainties and provided revisions throughout development/editing of videos and audios.
Devised procedure to produce animated presentations using synchronized audio to minimize errors and bugs that resulted in conversion to diverse video formats.
Introduced detailed project style guide with hyperlinked and embedded audio and video instructional examples to be utilized in contractor training.
Developed 600+ complex, animated multimedia presentations over 2.5 years to teach grammar and fundamental rules of over 50 languages.
Senior CADD Technician
May 2005 - May 2008 (3 years)
Communicated daily field data collection tasks to crew. Coordinated with field survey crew to establish traverse control based on recorded property deeds, survey plans, and GIS data collected through due diligence and property research. Kept Professional Land Survey (PLS) staff apprised of any traverse control issues regarding monumentation noted on plans vs. actual existence in field. Presented completed survey sketches, as-built, and ALTA/ACSM plans for approval by PLS.
Demonstrated adept abilities in online project research and navigation of diverse public departments to support field survey and plan drafting.
Recognized as valuable asset to firm as a result of high level of versatility in adapting to engineering office administration and field data collection.
Oct 2002 - Oct 2004 (2 years)
Launched career with strong focus on training, development, and opportunities for advancement. Quickly learned to effectively and efficiently maneuver between official government offices to perform required research and gather documentation to aid in field work and survey drafting.