Manish Chauhan

Responsible for the development and content management of GSK's product / medicines site health.gsk.co.uk and UK Corporate site uk.gsk.com. Working with UK Pharma therapy / brand teams to create high quality content in response to digital insights, advising on writing for the web, content formats, layout, links and optimising content for search (SEO). Development of health.gsk.co.uk site including working with third parties / developers on project management and implementation of new functionality and fixes. Providing input into strategies for the development of GSK's websites. Skilled in delivering content authoring using Content Management Systems including Adobe CQ5, Microsoft Sharepoint and Umbraco.

As Web Content Manager my main responsibilities involved:
• Developing and delivering web content for the Support / Self Help section of the YouView website. This includes working alongside the selected design agency on creation of UX wireframes, navigation, user experience, information architecture and supporting diagrams.
• Designing specific page layouts for key sections such as the support landing page and step-by-step customer support diagnostics. This is implemented by using a combination of Photoshop, Dreamweaver, HTML and the CMS.
• Responsible for creating and managing all support content within the CRM knowledgebase tool - Eptica. This includes ensuring content is accurate, up to date, in line with the YouView brand and tone and supports the website effectively.
• Supporting the Operations Team in areas including marketing, support strategies and processes and project management.
• Working in partnership with our stakeholders – BBC, ITV, Channel 4, Channel 5, BT, TalkTalk and Arqiva, building relationships, sharing knowledge and developing communications channels prior to and post launch of YouView.
• Assisiting with the social media strategy and implementation and community management including monitoring and moderation of the online forum and Facebook.

I gained invaluable experience freelancing as a front-end web designer where I worked alongside a variety of clients including: print finishers, consultancies, sportswear suppliers, social media / networking sites, food and textile retailers. My role included:
• Preparation of wireframes and visuals for new websites, updating designs for existing websites and email marketing campaigns.
• Working directly with clients understanding their business in order to deliver effective solutions targeting their customers.
• Providing specialist advice and guidance on design, online navigation, content structure and layout.
• Presenting visuals in line with usability and accessibility guidelines whilst ensuring the client’s customers and end users would develop a familiarity and experience with their brand.
• Utilising specialist software to deliver website project requirements i.e. Dreamweaver, Photoshop, Fireworks, XHTML.
• Delivering tailored client content management training.

As a self-employed contractor, I joined the Editorial Team within the Communications Division. My duties involved:
• Assisting with the maintenance and development of the FSA’s Intranet and Internet sites. This included generating new pages, updating existing pages, sourcing and manipulating images for web.
• Liaising directly with content owners to provide expert advice and direction in line with corporate guidelines.
• Monitoring social media tools including the FSA’s Twitter presence.
• Problem solving including fixing broken links, compliance with accessibility guidelines and using ‘Siteimprove’ for page validation.
• Creation and delivery of a searchable photo/image library using Windows Live Photo Gallery.

Working with a partner within the catering and hospitality industry, we managed to turnaround the fortune of a small business by rebranding and repositioning the business and successfully doubling its annual turnover. My responsibilities included:
• Design and implementation of the company corporate identity and branding including logo and signage.
• Design and production of all electronic templates and documentation including quality procedures and printed material.
• Managing budgets, finances and book-keeping.
• Applying my relationship skills to gain and retain repeat business from clients such as Adobe, BA, Lufthansa and Activision.
• Management of four staff members to ensure all food products were made to the highest standard, delivered on time, premises kept clean and the correct food and hygiene requirements adhered to. Following our annual food hygiene inspection, we successfully achieved a 3 star ‘scores on the door’ award from Ealing council.

As Deputy Intranet Manager, I gained further knowledge and experience in website and content management. My duties involved:
• Assisting with the maintenance and development of the Intranet including delivering improvements to site architecture, design and ensuring the site was visually appealing and updated on a daily basis.
• Providing expert advice and guidance to all internal departments on content, problem solving and tackling technical issues.
• Provision of an internal forms design service for both offline and online forms.
• Management of internal communication channels such as newsletters, electronic messages and staff awareness campaigns.

I joined a new Policy & Corporate Strategy Team whose primary objective was to design and deliver a web based policy toolkit. The aim of this toolkit was to provide all internal policy divisions with the fundamental guidance and best practice tools and procedures for creating and delivering their policies. My duties included:
• Carrying out extensive online research, sourcing content and information suitable to be developed for our online tool.
• Defining a suitable information architecture including simple navigation and site layout whilst maintaining internal branding.
• Ensuring the toolkit would be delivered and incorporated with internal project management techniques.
• Working directly with external technical consultants on the design and build of the site, which I was later responsible for maintaining and developing.

My role as Design Administrator in the Forms Design Unit included responsibility for the preparation of proofs and finished artwork of all Defra forms, flowcharts, newsletters, posters, logos etc for print/production using specialist software applications. I was the first point of call providing professional advice to policy divisions regarding the design, format and language of forms for use on the internet and intranet and worked on both Mac and PC platforms.

Roles included assistance within Personnel Management & Development of Professional Personnel (Economists, Statisticians & Lawyers), Honours & Appointments Division and Flood & Coastal Defence with Emergencies.