Megan K. Smith

• Manage, maintain, assign, set up and troubleshoot over 300 phone lines for the company’s Microsoft Teams phone numbers and call queues.
• Submit tickets and work with NTT (calling plan service provider) to ensure phone lines and call queues are working.
• Build, manage, maintain and troubleshoot all Luware call queues for the company.
• Manage, organize and audit inventory for all on-site equipment.
• Assign, set up, troubleshoot, ship and receive all iPads to Sales Associates and departments that use the devices.
• Assign, suspend, and disconnect cellular plans in Verizon and AT&T admin portals.
• Audit the Verizon and AT&T bills to ensure we are not overspending on cellular plans.
• Assign and suspend calling plans for NTT (Teams phone numbers).
• Audit and manage the NTT phone bill.
• Lead and manage different types of projects that help improve daily tasks and innovate.
• Engineer, design, and manage reports using Power BI.
• Work in the JIRA service desk daily answering help-desk tickets.
• Use Automox and TeamViewer to assist employees in troubleshooting
remote hardware issues.
• Research, test, write, and design instructions/manuals for all IT departments.
• Create and edit video instructions.
• Maintain the IT Tech support SharePoint page.
• Audit and update all IT instructions for department-only documents and
all company-facing IT documents.
• Create canned responses for JIRA service desk use.
• Create knowledge-base articles in Confluence that are used in the company’s Help-desk portal.
• Manage/create groups and users in active directory and exchange admin.
• Train and assist employees on how to use SharePoint, Power Apps, and Teams.
• Leading the project in updating our company SharePoint from classic to modern and changing the domain name.

• Gave Team Leader input for weekly one on ones and annual reviews of the employees on my team.
• Oversaw all creative aspects of the designers and contractors.
• Supported hardware and software support for all of the Production department.
• Ran the team that did all training and skills testing of designers and contractors.
• Oversaw Proofreading, Copywriters, Pre-Media and Disk ads departments.
• Researched, tested, wrote and designed instructions/manuals for all of Production.
• Created and edited video instructions.
• Maintained all of the Front and Back Cover information for all books produced.
• Researched, learned and implemented PowerApps to create a new app for submitting spec ads quickly and easily. App became very successful and helps sales associates bring in millions in revenue.

• Assist all of Clipper’s specialty departments.
• Work on ads for all of Clipper’s magazines.
• Clipper Graphics department: post cards, brochures and flyers.
• Off Page Products department: create menus, post cards and DAL cards.
• Menu Company: Create menus, business cards, etc.

• Bookkeeping • Scheduling appointments and deliveries.
• Cake designing • Monogram design
• Decorating, sculpting, and handmade edible flower creation

• Was creative director of all work I produced
• Worked one on one with clients to create their vision
• Designed restaurant menus, business cards, logos, etc.
• Menu engineering (proper placement of all menu items)
• Processing all pieces for print, Photoshop specialist

• Responsible for quarterly and annual reviews
• Oversaw all creative aspects of the designers
• Trained Assistant Art Directors and designers
• Reported daily to the Senior Art Director and RTM

• Dealt with client/rep issues, Assisted ASCs with taking changes from clients/reps
• Assisted the Art Director in daily functions (checking ads)
• Trained designers on the team in all new procedures

• Worked on new client ads, placed and proofed sets
• Worked with clients/reps with designing there ads

• Typesetting ads
• Proofreading ads
• Photoshop specialist

• Typesetting ads
• Proofreading ads
• Photoshop specialist