Mary Grace Francisco

• Lead, motivate, and advise design teams in applying a user-centered design process to their creative work.

• The voice for target end-users.

• Print and digital User Experience Designer.

• Interaction Design: Over 12 years of interaction design/UX experience following a design process of empathizing, defining, ideation, prototyping and testing.

• Design Patterns: User and creator of pattern-based design systems such as UI Standards, style guides, templates, best practices, and processes and standards that can be reused and followed.

• User-centered Design: Lives and breathes by, “Know Thy Users For They Are Not You” by conducting user research exercises with targeted users to identify user task flows, challenges and emotional triggers. Leverages research insights to inform the proposed design solution.

• Design Communication: Producer of artifacts with an intentional approach to design, such as wireframes, sketches, white-boarding, clickable prototypes, story docs, master specifications, and user interface standards.

• Design Collaboration: Extensive experience in working within and directly with a multi-disciplinary team consisting of other Designers, Product Owners, Scrum Masters, Developers, Usability Analysts, QA, Documentation, Marketing, Sales, Training, Business Partners, and third-party vendors, as well as Upper Management and stakeholders. Collaboration activities include design review meetings, experiential workshops, games for innovation, roadmaps, demos and heuristic reviews.

Notable Skills:

• Software Development: Track record in developing software for multiple clients in various environments. Supported, tested, and designed software for desktop, as well as web and mobile applications. Focused on delivering user-centered design.

• Project Management: Successful in providing high-level technical direction to drive projects from conception and design through QA and deployment. Licensed as PMP, which has been key to success in Interaction Design (UX).

• Business Analysis: Played a role of a liaison between developers and a client's business analysts to uncover root causes and provide the best solution. Performed gap analysis sessions to tailor to customers' needs.

• Communication Skills: Comfortable communicating with technical and non-technical employees throughout the company in order to complete projects and achieve organizational goals.

Usability Skills: Trained in conducting usability testing/user research using various methods (in-person, remote testing, focus groups, card sorts, site/field visit, Survey Monkey and so on).

• Quality Assurance: Years of experience in planning, executing and writing test plans for unit, functional, manual, performance and regression testing. An evangelist for continual improvement, developing processes and defining standards.

• Customer Support: Experienced in listening to customers and understanding their pain points, and communicating these accordingly for consideration for future development efforts. Worked with customers in troubleshooting and testing their database in coming up with a solution.