Every company / Institution has its unique ‘Brand Character’ (it may not be well defined but its there). It is who you are, what you do & most importantly How you do it. It’s the essence of your organization.
The aim is to minimize the difference between your “Brand Identity” (How you describe yourself) and “Brand Image” (How your Target Market sees you) which will eventually strengthens your brand & eventually your brand achieves ‘Brand Membership Experience Status’.
Executive Committee Member of Pune Management Association