Miranda Boyd

(Temporary Position)
• Prepared loans for initial underwriting by calculating income, ordering appraisals, reviewing specific program guidelines/eligibility and requesting supporting documentation.
• Coordinated home loan closing with all parties involved and reviewed Final Housing and Urban Development (HUD) Settlement Statement for errors/omissions.
• Collaborated with team members to achieve daily structure when pipelines became too large for one person to manage.
• Processed and closed 15 loans per month while collaborating with advanced mortgage processors tasked with 30+ loans per month.
• Performed all duties as listed in Guaranteed Rate position described below.

• Liaised with loan officers, in house and outside underwriters, title companies and additional third parties to ensure timely processing of mortgage loans.
• Reviewed conditions required by underwriters to approve mortgage loans.
• Prepared the mortgage loan for closing by checking all documents for accuracy and schedule closing with all parties.
• Ensured customer satisfaction by closing the loan in a smooth and communicative fashion.
• Communicated directly with loan servicer in processing Home Affordable Refinance Program (HARP) loans.

• Promoted customer satisfaction by helping customers visualize their purchases fitting successfully in their home by designing new room plans.
• Generated the highest volume of sales of 12+ employees for the month of April in 2011.
• Contributed to the design of 25 living rooms and 109 bedrooms for one of Illinois State University’s off-campus dorms.

• Utilized customer service best practices while aiding clients in the design of upscale kitchen remodels.
• Specialized in furnishings for cabinets, hardware, counter tops, plumbing fixtures, and appliances.

• Counseled customers in their home to discuss the best design window treatments for their personal style and budget.
• Developed window treatment specifications from detailed on-site measurements and client feedback.
• Managed the creation and installation of customer orders from design through installation.

• Reviewed and finalized the studio’s recently developed print advertising design
• Constructed furniture for designer’s projects using 3Ds MAX library software
• Researched and catalogued new products for virtual design libraries