Nalo McGibbon

- Analyzed and implemented streamlined CRM to optimize efficiency in data management systems.
- Planned and executed networking events and technical workshops for entrepreneurs and small business owners on topics- including access to capital, marketing, and operations.
- Built relationships with governmental agencies, funding agencies, and community-based organizations to expand the client base.

Supported local businesses during the COVID-19 pandemic by interpreting regulations and creating necessary documentation to ensure businesses were compliant with mandates.
Managed logistics and execution for community events, including Open Streets, Festive Fifth, and Community Iftar for Ramadan. Fostered strong partnerships with business owners, community-based organizations, elected officials, and city government.
Developed and implemented targeted marketing campaigns to increase foot traffic and attract new visitors to BID, including MTA Away.

Increased sales by almost 30% when promoted in 2014 to Showroom Manager and exceeded sales targets for over 4 years. Leveraged KPIs to optimize stock management
Provided superior color and design advice building strong relationships with clients, contractors, and designers to drive repeat business.
Tested and trained North American team members on a new POS system.