Richard Arnott

Working independently, I have built experience by working on projects and participatory activities, which engaged lay-designers in different functional roles and service users in the Service Design approach to service innovation.

Applying a design thinking approach to problem solving, I have initiated, planned and actively participated in small service improvement projects in the private, public and social sectors

Projects:
• Introduction to Service Design training workshop with Super User Studio (2015)
• Design Thinking Bootcamp by DesignThinkers (Amsterdam 2014)
• Service Design Mentor and coordinator for Global Service Jam Bristol (2014)
• Introduction to Service Design training workshops for DesignThinkers (UK)
• Introduction to Service Design training workshop through econsultancy, London.
• Business strategy to help a charity, Fareshare South West, achieve it's social aims
• Advised NHS-led consortium on Service Design, as part of a Technology Strategy Board proposal for an innovative healthcare project: Delivering Assisted Living Lifestyles at Scale (DALLAS)
• Planned, designed and led innovation workshops for iNets business customers
• Planned and designed and led Experienced Based Co-Design (EBCD) project for Bristol Specialist Drugs & Alcohol Service (BSDAS)
• On the Design Council's Public Services by Design team, I co-facilitated a workshop for the Order of St John Charity, to improve their dementia care service.

Nomensa are a strategic UX Design agency, who advocate a 'Digital First' strategy for clients. In a Design Strategy role, I developed and proposed a new service for Nomensa's clients.
The purpose was to engage with clients upstream of the brief and facilitate the collaborative 'design thinking' process to help frame problems and create opportunities for digital UX engagement across the customer life-cycle.

I accepted the role of DesignThinkers Group Partner, strengthening the UK team and developing the reach of the UK network - as well as supporting our partners in Amsterdam on European DesignThinking and Service Design work. DesignThinkers train, develop and facilitate creative multidisciplinary teams and communities to drive positive change.

Introduction to Service Design training workshops, delivered in collaboration with DesignThinkersAcademy and DesignThinkers (UK)

I am a member of the Good for Nothing community in Bristol, who collaborate with social innovators, social business and enterprise, activists, change makers, film makers and charities, to make a positive impact.

In July 2013 I participated in #GoodForFood co-creating a strategy for FareShareSW to help the Charity achieve it’s social aims: to feed more people as efficiently as possible.

In July 2012 I participated in ShipShape facilitating stakeholders Playing Out, a Bristol social enterprise, to clarify their strategic objectives.

Richard is a Design Team Member on the Public Services by Design support programme, an initiative to support innovation in Public Services.

Working with City ID and Plot on an exemplary wayfinding strategy for Masdar, the world’s first carbon-neutral, zero waste City.
 Using a participatory workshop approach to engage multiple stakeholders, we also worked closely with the master planning team of London Architects Foster + Partners to create a Wayfinding strategy for Masdar City. As collaborative author of the strategy, I co-designed a user-centred process, to help identify a City user's information needs when navigating through all public-realm environments. Identifying and mapping wayfinding needs through multiple customer journey's, could enable smart, cross-channel information solutions, which could then be designed as a service ecology, to deliver a more seamless user experience.

City ID design and develop unique information and wayfinding solutions, which have improved the user experience of major cities, places and spaces. I initially assisted the design team in open studio stakeholder engagement workshops to communicate City ID's approach to creating user-centred wayfinding systems in cities.

I facilitated global innovation team workshops for Unilever, supporting the client through the co-creation process of generating, developing, and communicating innovative product and service ideas by making their thinking visible through post-its, sketches and stories. The outcome formed part of an ongoing innovation roadmap and design strategy, to maintain Unilever's competitive advantage in Global consumer markets, including those in emerging economies.

Tutor on the 3rd year Product Design (BA) Course at Central Saint Martins, London.

Supportive Mentor: With the ability to nurture & motivate junior designers, I’ve contributed to the overall professional growth, capability and development of individuals and teams, aiming to achieve expected levels of innovation, quality and creative excellence.

I helped the Engine partners create a new business development strategy and differentiated positioning of their Service Design offer. Through published market research I then helped identify potential prospects and created a contact database for future sales activity.

Engine were one of the 1st agencies to pioneer the discipline of Service Design. The Strategic Vortex was a design research project, and I conducted interviews with a client at Orange as well as Oliver King and Joe Heapy to create a strategic report which was designed to help both of Engine's founding partners better understand and define their service offer.

As the principal Industrial Designer, I worked closely with Geoff Hollington and a talented team of industrial designers and interaction designers. As a team, we designed products across different market categories, for clients with globally recognised brands, such as Kodak | Sony Ericsson | AT&T | and Cable and Wireless Communications.

Also a design project manager, I wrote creative pitches and developed fee proposals and feasibility studies for clients.
• Management responsibility for all process design phases, from concept to production.
• Liaison with suppliers, model makers, engineers and far-east manufacturers.
• Account liaison, through interim project meetings and effective design management and communications.

Some of my award-winning ID work at hollington can be seen here: http://www.coroflot.com/richard_arnott

I've worked with some of London's leading design consulting firms as a Senior Industrial Designer.
These opportunities allowed me to acquire and perfect creative techniques and skills, broaden my knowledge of the design process and develop versatility and bandwidth, by helping to design consumer products across market categories. As a designer, I'd become a trusted, reliable, flexible and resourceful team player, who had a degree of autonomy.
You can see some of my work online: http://www.coroflot.com/richard_arnott/

As a freelance Industrial Designer working with leading London design consultants, I not only learned the creative and technical aspects of product design, but also gained skills necessary to manage the design process within complex cross-disciplinary projects. I designed across consumer categories and collaborated with creative teams working with the constraints of a marketing brief.

In this two year period, I worked on projects for BT (Personal facsimile) Dr. Scholl’s (Footwear) Esselte Metro (FMCG security system) Remington (personal grooming products) GEC Marconi (Icon videophone) Unicer (FMCG structural packaging)
Keeler (Pulsair tonometer) and Unilever (FMCG structural packaging)

As a recently graduated junior designer, I was able to gain hands-on industrial design experience by developing technical skills in the detailed design and product development of complex medical equipment and electronic consumer products.