UCD_Process_and_Work_Products UCD_Process_and_Work_Products from Randall Som UCD_Process_and_Work_Products Employed at IBM Employed at Cisco (some groups) Competitive Analysis Field Study / Ethnography Surveys / Evaluations User Focused Use Cases Mock-up and Prototyping Usability Testing UI Task Flow and Specification gLike UCD_Process_and_Work_Products Interaction Design Share R 7 n Randall Som User Experience Program Manager San Jose, CA Follow Contact