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User Experience Program Manager
NetApp
SUNNYVALE, CA
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Human Factors Engineer
BAE
SAN JOSE, CA
Division-wide "Stop work-order" abruptly ended engagement
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IBM
SAN JOSE CA, United States
Human Factors / UCD Practitioner for IBM Global Services UCD Services Consultant for Global Application Delivery
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Human Factors / UCD Consultant / UE Designer
Cisco
SAN JOSE CA, United States
Cisco *BAE UCD Consultant / User Experience Designer for Cisco's WebEx Connect User Experience Lead for 2.0 collaborative concepts. WebEx Connect is a z-Bottom of Form z-Top of Form HTML Markup Comment workspace that enables users to share files, initiate discussion threads, contribute to ongoing discussions, chat with other team members, find critical team resources within a single user-friendly interface. Connect is a "mashup cloud-based application" for use across Web/Desktop/Mobile platforms. Intended audience is business consumer with goals to reduce traditional e-mail-based task assignments * Research and Design Web 2.0 solutions - tags, activities, navigational concepts across WebEx Connect * Extensive work with product and UE teams on creating cohesive solutions across various sub-applications UCD Consultant for Quote to Cash, E2E Commerce: Finance and Business Capabilities User Experience Lead, Finance division * Application of UCD/ User Experience processes and strategy throughout Cisco's e-commerce site * User research on invoice and account summary tools anticipated to be used in Cisco's commerce site UCD Planning, user focused use cases, surveys, contextual inquiry, scenarios * Development and refinement of usability activities User Experience Lead for Integrated Commerce Workspace (ICW) * Evangelism of UCD UCD Education for ICW management teams as well as UCD core team * Application of UCD/ User Experience processes and strategy throughout ICW's business tracks - e.g., Workspace (Address, Profile, Locking), Pricing and Discounting, Order, Configuration, Sell *Participated in global field study of ICW Partners which consisted of in-depth research and reporting of results
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Human Factors/HCI Specialist
NORTEL
RTP, NORTH CAROLINA Human factors and usability specialist for interactive voice response systems and software products * Involved in the development of conceptual through fully functional stages of telecommunication products and services * Extensive interaction with technical and marketing groups in the product development cycle * Prototyped/evaluated/tested interactive voice response (IVR) systems * Performed heuristic evaluations of graphical user interfaces (on-line banking, provisioning interfaces, and internal/external Web sites) * * Human Factors / UCD Skills * Application of IBM's UCD process which consist of their "Best of Bread" methodology for application/solution development (user profiles/scenarios/prototyping/usability walkthroughs/participatory design/survey's/usability testing/advanced data analysis/presentation/plan) across any culture * Task analysis User research, Heuristic/Expert Review Remote testing Recruitment *Industry standard UI design principles IBM/Cisco UI design principles - internal and external * Corporate intranet best practices GNA (Global Notes Architecture) standards GWA (Global Web Architecture) standards * User interface design, development, and testing of consumer products, GUI and IVR systems * Management * Management of multi-disciplinary application development teams / multiple projects * Building client relationships UCD Statement of Work (SOW) generation Remote communication Engagement open/close Estimates Escalations