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Head - UX & Product Design

Rupesh Kumar

New Delhi, India
Available Now
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  • About
  • About

    Having more than 20 years of experience in Digital Transformation, Product Design & User Experience. Produced hands-on designs & lead production of tidy & thorough UX deliverables. Specializes in leading & working with multi-functional teams and establishing best user experience practices and processes in the organisations. Have built robust monetizable products for the Internet, Media, Telco & Product companies in India. Loves making seamless experience across devices and digital touch points across platforms with effective communication for the users, where we try to subtract the obvious and adding the meaningful. An expert in crafting loveable experience for the consumers through simple and usable products. A true problem solver :).

    History of pleasant and effective team leadership. Guiding & Mentoring team to achieve the best user experience for different products.

    Tried hands into product role as well for "My Airtel App". ChatBot for MyAirtel App is one of the important thing that we rolled out which reduced calls on call center & users became self reliant on solving their problem themselves.

    Specialties: Interaction Design, UI Design, Visual Design, Information Design, Usability, User Experience. Good understanding of iOS & Android design principles and has successfully applied on various apps. Understands the Internet medium very well, be it desktop or mobile.

    Tools: Adobe XD, Sketch, Zeplin, Invision, Marvel, Photoshop, Illustrator

  • Education
    • B.Sc
      Shridhar University
      2013
    • B.A Graphic Designing
      Buxton University
      2004
  • Experience
    • Product Design & UX Consultant
      Stealth Mode Startup
      Gurugram, India
      Jul 2019 - Present (6 years 11 months)
      RIght now, it is a one man show, where I am involved in doing everything, starting right from defining the problem and building the solution via design. Also building the team.
    • Head - UX & Product Design
      Bharti Airtel Ltd.
      Gurugram, India
      Apr 2016 - Jun 2019 (3 years 2 months)
      My responsibility includes:
      Applied UI/UX principles to drive the product design that fully support end-user needs while also achieving the business goals. Lead interface design processes by creating visualisations, task flows, wireframes, high-fidelity mockups, and prototypes. Injected Lean UI/UX paradigms into Agile development processes significantly improving the productivity of team and overall collaboration, while placing the user at the core of the lifecycle to solve the problem.

      Collaboration with engineering team to maintain a style guide to ensure more uniform interactions and design decisions. Met with internal stakeholders and external users to preview design decisions and create productive experiences within the product. Played pivotal role in changing the UX for payments page for m-web which resulted in 34% revenue jump. Chatbot for MyAirtel was a key initiative which guided the user to solve their problems, across LoB, on the app itself for a better user experience, and it not only reduced the load on call centres but also saved lots of money for the company.

      At airtel we have products ranging from financial, selfcare to entertainment. Taking care of all internal & external products be it apps, web or mobile web.

      History of pleasant and effective team leadership working with UX & UI people, visual designers, developers, executives and other stakeholders.

      Tools: Adobe XD, Sketch, Zeplin, Invision, Marvel, Photoshop & Illustrator
    • Creative Director
      Ignite World (formerly BSB Portal Ltd.)
      Gurugram, India
      Nov 2013 - Mar 2016 (2 years 4 months)
      A startup that was funded jointly by Softbank & Bharti, and it was a great learning curve. Having experience producing hands-on and leading production of tidy & thorough UX deliverables. At Ignite World (formerly BSB), Headed UI & UX for Apps (specifically iPhone & Android) & mobile sites. Worked on lots of airtel initiatives (specially Apps). Launched "Airtel Money - A wallet app" for Android. I was part of the smart devices innovation group, responsible for designing innovative experiences for different applications for current and next generation mobile phones. A true problem solver.

      Kept coming up with new ideas if old ones aren’t working; Was flexible enough to know when something isn’t working and tactfully lobby for the best solution :) . Daily, I keep up on current important ideas in UX, front-end development, visual design, and technology arts and sciences.

      History of pleasant and effective team leadership working with UX & UI people, visual designers, developers, executives and stakeholders.

      Some Apps, that I have worked & working @ igniteworld (formerly BSB) are:
      Wynk Music - Worked on UI & UX for Android.
      https://play.google.com/store/apps/details?id=com.bsbportal.music

      Airtel Money - Worked on UI & UX for both Android & iOS
      https://play.google.com/store/apps/details?id=com.airtel.money
      https://itunes.apple.com/in/app/airtel-money/id735181361?mt=8

      My Airtel - Worked on UX for Android
      https://play.google.com/store/apps/details?id=com.myairtelapp
    • Head - UI Design & Usability
      NDTV Convergence Ltd.
      New Delhi, India
      Sep 2007 - Oct 2013 (6 years 1 month)
      Lead the UI team to meet the requirements of internal & external clients with ease. Making the product usable with good user experience. Defined the design guidelines for the company to make the entire product look classy & part of the same family. Created more opportunities for ad sales team to generate revenue. Launched the all new NDTV.com website, with better UI, functionalities and user experience. My work also required working in close coordination with different teams for developing new products through various stages like Conceptualization, Wireframes, User Designs, Converting interface designs into live web pages by creating XHTML templates (including CSS).

      Launched the business website NDTVProfit.com, it has been appreciated by many for its better user experience. Have worked on & launched several new products under the NDTV Convergence banner like NDTV Social, NDTVCricket.com, NDTVGoodtimes.com & many more. Also worked on SmartTV apps for NDTV news & NDTV Goodtimes. Played a pivotal role in creating the experiences & interactions for Astro Awani's digital journey (web, iPhone, iPad & Android) while I was representing design from NDTV's side. Astro Awani is a Malaysian news channel.

      Widgetisation of the NDTV content and making the content available on almost all the platform (mobile, hand held devices, etc.) is one of the key areas where am focusing in a big way. Handling design of mobile applications & wap sites. Applications made for operators & handset manufacturers by associating wap, sms, mobile TV and interactivity. Worked on the iPhone, iPad & Android apps for NDTV, which not only won accolades internationally but also won hearts of the users.

      Lastly, as Team Leader, I am responsible for supervising a young, dynamic and highly talented team. Always try to push the team for betterment and develops responsibilities in each and every member, so that they can be groomed to the next level.
    • Art Director
      New Delhi
      Aug 2005 - Aug 2007 (2 years)
      with TIL
    • New Delhi as Head of Design
      HT Media Ltd.
      May 2001 - Aug 2005 (4 years 3 months)
    • New Delhi as Sr. Web Designer
      Go4i India Pvt. Ltd.
      Apr 2000 - May 2001 (1 year 1 month)
    • New Delhi as Assistant Web Artist
      The Hindustan Times Ltd.
      May 1999 - Mar 2000 (10 months)
      with Interactive Media
    • Graphic Designer
      New Delhi
      Mar 1999 - May 1999 (2 months)
      with Adze Graphix
  • Awards

    Asian Digital Media Awards 2012 - November 2012

    Won "Gold" for iPad app design at WANIFRA (Asian Digital Media Awards). This was 3rd year in a row when iPad app got the award.

    Best Mobile News Service - IAMAI (January 2013)

    Another feather in the cap :) Won the "Best News App" award @ the IAMAI, Indian Digital Awards.

    Special Award for Innovation and leadership in App Development Indiantelevision.com's NT Awards

    Hattrick!!! of Awards this year :)

    Additional Honors & Awards

    Been at IMT (Institute of management Technology), Ghaziabaad as a Judge for their Tech festival.

  • Industries
    • Internet Applications
    • Mobile Apps
    • Services
  • Skills
    • Mobile Apps
    • Creative Direction
    • Experience Design
    • Interaction Design
    • Photoshop
    • Prototyping
    • Sketch
    • User Interface
    • UX
    • Visual Design
  • Elsewhere on the Web
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    @rupesh15, member since 2012
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