Ruth Jones

- Receive visitors and address customer service needs; respond to emails, phone calls, and in-person queries; help library users to access resources; employ the library's information/ catalogue system to track, locate, and reserve items; provide reader advisory support, bibliographic instruction, and database search assistance; help patrons to operate library equipment such as the photocopier, fax machine, scanner, and printer; provide computer assistance and personal device support upon request
- Register new patrons for memberships and add new patron information to database; perform regular annual patron data updates; register members for community programs and support these programs with setup or takedown; collect user fees, fines, donations, program payments; count and document end-of-day cash intake (typically >$500.00)
- Perform resource circulation procedures such as check-in and check-out; submit interlibrary loan requests and requests for purchase; shelve library materials and maintain shelf order; perform inventory; maintain book displays and repair or recondition library materials
- Support the library team’s marketing initiatives with printed collateral and promotional graphics for web and/or email distribution

- Provided on-demand support to the Public Affairs and Gold Seal Certification teams
- Executed HTML and /or content updates to CCA site and public-facing affiliate sites via WordPress
- Composed images and text for social media posts to LinkedIn, Facebook, and Twitter via Hootsuite
- Contributed data to monthly social media report using Google Analytics
- Reviewed and processed translation requests; updated purchase orders
- Assisted the preparation and distribution of newsletters via Mailchimp and WordPress
- Examined and revised the Gold Seal certification (GSC) program database (Abila/Avectra) and program-associated sites

- Worked with clients to translate project requirements into working design concepts; supported clients in developing content and graphic elements to ensure project success
- Wrote and/ or developed content for marketing collateral; produced or edited high-quality images (photos, illustrations, charts, graphics, graphs, logos) for a variety of marketing projects such as brochures/ interactive PDFs, calendars, posters, pamphlets, reports, forms, proposals, blogs, and flyers
- Determined the design, layout, and format of materials; set up or adapted single or multi-page layouts for print; prepared document format, style, as well as typographic, photographic, and illustrative elements; readied documents for online distribution and/or for print reproduction

-Collaborated with the instructional design team on a series of learning activities and strategies for learning content delivery, and developed custom templates to support the learning objectives

- Identified and developed curriculum content; planned modules and learning sequences
- Prepared instructional design documents outlining the logic and flow of course content for modules, lessons, reviews, and test questions in addition to highlighting recommendations for functionality and technical needs for course delivery
- Built storyboards to demonstrate the intended visual adaptation of course materials and to introduce suggestions for learner interactions and graphic treatments; coordinated the preparation of required graphics, illustrations, and diagrams
- Performed quality assurance reviews for each stage of the instructional design process to ensure that client needs and preferences were considered and incorporated
- Scripted, edited, and managed course audio/narration; verified voice recording accuracy
- Created and implemented courses in the dominKnow Learning Content Management System (LCMS) authoring tool environment and contributed expertise to the development of LCMS assets
- Supported LCMS quality assurance by participating in bug reporting and documentation

- Designed and assembled course skins for positive user experience; prepared graphic design documentation to record client look-and-feel approvals for subsequent projects
- Produced or edited multimedia materials such as photos, graphics, illustrations, animations, buttons, icons, avatars, and interactive learning
reviews for e-learning products; provided graphics for internal newsletters,
advertisements, banners, and software demonstrations; assisted the development of multimedia promotional displays
- Generated movie captures and sequences for software simulations and operations support
- Edited course audio/narration to ensure accurate description of on-screen activity; synchronized audio to image sequences and illustrative screen captures
- Performed quality assurance reviews of courseware deliverables and made approved edits to course scripts, content, file function, and test questions to improve the overall value of the course
- Assisted the development of templates for the dominKnow LCMS content authoring tool