Sara Roche

This position requires the same responsibilities as the Specialty Accounts position, but requires more attention to detail and ownership of specific accounts

Work with 3 of our top tier National accounts, providing in-depth reporting, monitoring and aiding in the growth of Patagonia within their line

Connect and work with Supply Planning to research fulfillment and future shipments to ensure accounts are receiving product in full and on time

•Review inventory, cut and sold, estimated distribution, time dependent and backorder dates, and retail and mail order distribution channel screens to sell ATS.

•Work with high-priority Dealers and Sales Reps to minimize order revisions/cancellations which requires understanding of order maintenance, attention to detail, creativity, and verbal/written communication skills.

•Work with Dealers to maintain preseason order base, assist in inventory management by moving revenue from oversold styles to styles with ATS. This entails excellent customer service, analytical and problem solving skills

•Provide customers of Patagonia with friendly, knowledgeable, steadfast service by processing orders, giving detailed product information, and handling their issues in a relaxed and stress-free manner.
•Participate in product clinics and company progress meetings to stay up-to-date and well-informed
•Cross-train with other departments of the company (Warehouse – QC, Retail Stores-Boston, Pro Team) to allow for a better understanding of how the company works as a whole and to diversify skills and knowledge.
•Utilize Order Entry, Availability and Inquiry screens to service customers with the information they need in a quick manner, while also offering to reach out to other departments if necessary (Chasing product, Dealer Service, etc)

Ensure proper and efficient methods are carried out when constructing stamps to meet 100% customer satisfaction.
Contact customers as soon as stamps are available for pick-up
Deliver stamps to wholesale and large business owners, maintaining quality customer service with a smile

Seek out new businesses to aid in their marketing/promotional needs.
Brainstorm creative ideas and research current and unique trends for marketing clients via web, promo catalogs, everyday influences.
Coordinate with new/current clients based on research and reports, discussing most cost effective and creative ideas for brand awareness.
Determine and contact most suitable vendor – calculate timing and costs to create quotes, issue invoices, and continue to track orders and keep open communication with clients.

Collaborated with Product Developers to reduce costs by securing accurate landed quotes to select most price competitive vendor for final item stage.
Managed organization and implementation of legal agreements and vendor contracts in database to keep track of vendor activity.
Updated all active items in the system with annual accrual fluctuations to ensure proper quoting and pricing of items.
Stream-lined information received to other areas of the business to promote an overall understanding of the pricing formats and to guarantee that all requirements are met and all costs are accurate.