Jared Seefried

I currently operate within the implementation team designing and on boarding our clients Social Recruiting careers pages. I have designed and implemented about 516 sites in 2015 also bringing in $21,000 of ARR in Quarter 4 of 2015. I am responsible for the design the maintenance of branding requirements, creating web banners and graphics and customizing HTML and CSS associated with those landing pages. I have the ability to design, implement and maintain templates and have experience in leveraging CRM and CMS tools and understanding in web-based languages, such as HTML5, CSS3, XML (Twitter Bootstrap) and SQL

The team is part of the existing Client Success program and is joined to the Account Management, Implementation, and Customer Service teams in the endeavor to increase client satisfaction & referencibility.

Technology Services will execute on this goal by focusing on:
- Bridging the gap between the Customer and our Product & Development teams.
- Deploying technology solutions to gain efficiencies in supporting our customers.
- Tier II Technology support & development management for product requests, defects, and internal consultation.
- Coordinating client technology initiatives & assisting in post-go-live program stabilization.
- Execution of quality controls & testing for technology deliverables like Payroll Data Exports, Onboarding Forms, and Social Recruiting.
- Working closely with the Account Management team as an additional client-facing technical contact for select Key and VIP customers.
- Assisting with root cause & product gap analysis for issues.
- Critical Escalations from customers facing business-stopping challenges.
- Project management for client initiatives.
- Deploying new features for customers, like a new integration or export. We can help facilitate discovery, requirements, and deployment conversations with the customer.

- Team Member of analysts to support global customers and write and improve processes.
- Provided Dedicated support to Disney, UPS, TVA, ARAMARK, and various other logos
- Through business process analysis, created ways to improve automation and utilization, software implementation, project management, business analysis, quality assurance testing, and training.
- Support global external clients in managing contingent labor SaaS software
- Provide suggestions to client on potential procurement process improvements through IQNavigator to ensure competition and cost savings.
- Report bugs and perform QA tasks on any submitted fixes.
- Write business requirements and work with developers to make sure enhancements meet the needs of the customer.
- Analyze software integrations between client software and IQN to optimize process and identify fixes.
- Work with SQL and troubleshoot XML

- Team member of 6 Real-time analysts and 3 forecasting/scheduling analysts
- Coordinated with operations leadership to ensure client expectations and initiatives are met/managed
- Reviewed kpi data to ensure optimal staffing is delivered for each campaign/workflow
- Presented data to all levels of operations and IT leadership
- Implemented solutions related to dialer operations to maximize performance.
- Maintained close relationships with IT and Operations groups to ensure that business processes are efficient.
- Created documentation to streamline and provide consistency to workforce management best practices and processes.

- Analyzed call volume and average handle time patterns to create schedules and staffing models
- Monitored skill groups/queues/agent states for predefined thresholds to ensure call efficiency and productivity goals are met.
- Responsible for scheduling and analysis of an agent pool of over 9,000 agents across multiple sites
- Created scheduling strategies for special events such as holidays, PPV events, and Satellite migrations.
- Responsible for maintaining Aspect eWFM staff groups.
- Collaborated with Resource Centers and management across 10 owned and operated sites and 6 outsourced companies to ensure execution of workforce strategies.
- Used Aspect eWFM to obtain skill group requirements as a basis for staffing models.
- Analyzed daily call volume distributions and made recommendations to allocate resources based on that analysis.
- Delivered ad hoc projects and reporting within given deadlines and with accuracy.