Shannon Tolbert

Responsible for helping to maintain customer relationship, client facing at all times, works on-site in client's space
Maintains current As-Built plans for Seattle hub as well as regional offices
Works with clients to provide space planning solutions using CAD, CET, and other related technologies
Applies codes, client guidelines, and furniture supplier requirements in balance to achieve client's design intent
Works on multiple projects simultaneously, each with differing scope and products
Manages work flow, schedule, and task priority for larger team projects
Takes active ownership of projects
Resourceful and self-motivated to find the next assignment or answers to questions
Keeps up to date with current interior and work space design trends
Responsible and trustworthy under limited supervision and direction
Effective written, verbal, and visual communication to ensure client vision is met
Excellent time management, organization, and project management skills
Flexibility in a fast-paced environment as client requirements and priorities change
Understands varying communication requirements with clients and project/design team members relays information to appropriate groups

As a Designer/Sales Representative:
Met with customers at onset of project to determine scope
Designed custom bathrooms, kitchens and other detailed spaces while on site with customers
Measured space for quoting purposes
Quoted product and services to customers
Processed and tracked projects through installation and punch
As a Commercial Division Project Manager:
Monitored, tracked and processed projects/clients in CRM
Production run completely off CRM activities entered and created by PM
Bridged the gap between the production team and client
Maintained project timeline through the planning, execution and closing phases
Responsible for relaying any issues with project both to the production team and the client.
Strived to maintain the progress and mutual interaction and tasks of various parties in such a way that reduced the risk of overall failure, maximized benefits, and restricted costs
Responsible for large scale projects including:
Multi-tower/unit apartment complexes
Operational hospitals
The Microsoft campus

Responsible for assisting in testing and implementing new CRM system into company wide use
Responsible for supporting the outside representative including:
Liaison between customer and engineering specifying, designing, and pricing custom product
Space planning/drawing using AutoCAD and CAP for all Boeing furniture requirements ranging from singular pieces to multiple floor projects
Provided weekly status/delivery and install reports
Coordinated projects for Watson's Nike and Starbucks national accounts as well as several regions throughout the United States
Coordinated/managed the activities of all group members to ensure individuals completed tasks on time within the project schedule in accordance with project guidelines and procedures
Responsible for all projects from design inception though installation

Built relationships with high end residential client base from door traffic, referrals, and repeat clients
Specification of projects ranging from single items to complete custom home plans
Performed client needs analysis both aesthetically and functionally within showroom and in client's space
Provided design concept based upon analysis findings through floor plans, concept boards with fabric/finish specifications, and presentations.
Acted as client advocate and modified/revised plans in accordance to client's desires
Processed and tracked orders from start to finish including in space set up and follow through
Consistently meet and exceeded established sales goals