Sarah Jahn

I managed a great team of people who wrapped delicious chocolate in beautiful packaging, and even got to sample the goods daily!

* Advocated for patients in anything from resolving an insurance claim to checking a member into their appointment or lab at front desk
* Collaborated with my fellow admins, providers and management to improve the member experience, and partnered with different teams to improve existing processes
* Acted as knowledgeable resource for fellow team and patients, with consistent follow-through on tasks to make sure they were completed accurately and rapidly. Daily tasks consisted of scheduling appointments, obtaining insurance authorizations for testing or prescriptions, finding a specialist outside of our network, or working on a billing issue with insurance, plus triaging sick or injured patients with our electronic medical team.

* Supervised 12 staff in 2 departments, Order Management and Typesetting, in a large company with global reach and a long, successful history
* Trained and coached staff, the majority of whom were new hires, to achieve high accuracy and production standards. 11 out of 12 staff achieved accuracy and production rates within 0.50% of company averages (2014 averages: 1.10% error rate and 3.26 jobs per hour). 12th staff member was improving but still in training by end of my tenure.
* Determined 2nd Shift workflow, provided artistic advice and answers on anything from printing methods to identifying ink colors by eye and papers by touch
* Other duties included cross-training staff; acting as a resource for Customer Service and the press floor; coordinating employee suggestion implementation for 2nd Shift, Mid Shift and Estimating department; and improving efficiency through Lean manufacturing projects
* Standout projects:
-- Reduced rework through multi-pronged approach led by myself and another supervisor, resulting in a 39% reduction in external reruns and a 5% reduction in no-charge proofs sent due to company error
-- Managed multi-phase training to allow Typesetters to adjust customers’ holiday photographs and artwork to speed workflow and prevent backlogs during company’s busiest time of the year
-- Coordinated and oversaw the work of 5 departments to replace outdated, cluttered and difficult to search company reference website with a user-friendly network folder which provided up-to-date product and process data in easily searchable file formats

* Designed stationery for social and corporate customers: personalized notes, wedding invitations, birth announcements, business cards, etc.
* Proofread own and others’ work with 99% accuracy
* Advised coworkers, providing design guidance and suggestions
* Trained coworkers in releasing jobs to press

* Designed marketing materials such as brochures, postcards and business cards for company serving over 290,000 customers, with a personal focus on custom work for high-end clients
* Proofread own and others’ work with high accuracy
* Trained new designers
* Acted as resource for coworkers’ questions
* Color corrected and touched up photos
* Inspected and approved samples for final printing