Jazzy Loh
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About
As an UX Designer in the Digital, Mobile Platforms and Applications industry, Jazzy defines and builds future digital products and applications. She is responsible for leading the team through the UX process from concept to completion - brainstorming through research; sketches through wireframes; prototyping through production ready design.
She works closely with engineering, product management, industrial design, marketing, and company leaders to successfully go from early stage product concepts to launch.
A pragmatic visionary that can translate business needs into a fantastic customer-focused solution. Jazzy is at ease visualizing an experience in the abstract and then being able to drive that vision into solid design deliverable. She has the ability to marshal all the available information, evaluate opposing viewpoints and then bring everything and everyone together in a united front in strategic, long term projects. A responsive, flexible individual who is able to succeed within an open and collaborative peer environment.
Has worked in a broad spectrum of industries, including consumer electronics, finance, telecommunications, mobile, digital media, kiosks, healthcare, entertainment, kids entertainment, retail and fashion.
Specialties: User Experience Design (UX), User Interface Design (UI), Interaction Design (IxD), Art Direction, Advertising, Branding, Broadcast media, Consulting, Creative strategy, Cross Platform Delivery, Graphic design, Touch Screen, Multimedia, Software Apps -
Experience
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Senior UX Designer, Customer Service TechnologyAmazonNov 2012 - Present (13 years 7 months)On a day-to-day basis Jazzy analyzes customer behavior, identify key design issues, advocate for best solutions, define interface designs and measure the results.
Responsibilities:
Analyze user interface problems and create on-brand design solutions that meet measurable business goals and requirements
Create user-centered designs by considering market analysis, customer feedback, technical constraints/opportunities and usability findings
Work closely with the business team to develop use cases and high-level requirements
Design the UI architecture, interface, and interaction flows for on-device software applications for a variety of screen sizes and interaction models
Quickly yet thoroughly create process flows, wireframes, and visual design mockups as needed to effectively conceptualize and communicate detailed interaction behaviors
Develop and maintain detailed user-interface specifications
Present design work to the user experience team, product team, and Amazon.com executives for review and feedback
Provide leadership in the area CRM user interface innovations -
UX Practitioner / Foundersmukcreative inc.Sep 2004 - Present (21 years 9 months)Lead full UX design life cycle and processes for cross platform software applications for small, medium and enterprise level businesses.
1. Wine Align, a community based service for reviewing, sharing and discovering wine
2. Meridian Credit Union Intranet
3. Univeris Enterprise Wealth Management Systems
4. Smart Solution Java Based Software Application
5. Metronic Technologies Corporation -
Information Architect, Product Strategy & UXRogers Communications Inc.Aug 2010 - Oct 2012 (2 years 2 months)Provides best-in-class I.A. and UX strategy with a strong focus on Digital, Mobile Platforms and Applications industry for one of Canada’s most diversified communications and media company engaged in three primary lines of business – Wireless, Cable and Digital Media.
Mobile
1. Citytv Social Stream App (iPad)
2. KISS92.5 FM Mobile CSS Site
3. Rogers Radio (Blackberry & Android App)
4. Magazine Publishing App by Rogers Publishing Limited (iPad)
Web
1. Citynews Video Portal Re-design
2. iVillage Canada
3. Global Web Footer Compliance Across All Brands
4. Rogers Radio Wordpress Migration
Cross-Platform
1. Bachelor Canada 2012 (iPad, Playbook & Web)
2. Canada's Got Talent 2011 (iPad, Playbook & Web)
3. Citynews.ca Live Video and Radio Stream (Web, iPhone & iPad) -
Senior Designer, InteractiveCorus EntertainmentAug 2008 - Aug 2010 (2 years)Provides interaction design with a strong focus on community, social media and User Generated Content (UGC) for one of Canada’s most successful integrated media and entertainment companies. Brands include CMT Canada, Movie Central, CosmoTV, WNetwork, YTV, Nelvana
Kids Entertainment (Web)
1. YTV.com Re-design
2. Karaoke Star Junior
3. Beyblade Metal Fusion – Japanese Manga Series
4. iCarly (Season 2)
5. Ruby Gloom
6. Online games for Pre-schoolers
Women TV (Web)
1. VIVA - Specialty TV service targeted to women ages 40–64
2. CosmoTV Blogger Girl Search -
Art DirectorKING Products + Solutions Inc.Aug 2005 - Aug 2008 (3 years)Develop UX strategy, design UI and interactions for touch screen kiosk applications for KING Products + Solutions, a world leader in complete solutions for multimedia interactive touch screen technology.
1. Keefe Cash Deposit Kiosk System
2. Syscon Justice LIving Unit Kiosk System
3. AVIS Rent-a-Car Self Service Kiosk
4. Boyd Sleep Metric Kiosk System
5. my-KIOSKS Kiosk Management System
Clients include IKEA, RiteAid, AMEX, ScotiaBank, Bell Canada, Ontario Lottery Gaming Corporation (OLGC). -
Senior Graphic DesignerGlobalAware, CanadaJun 2003 - Jul 2005 (2 years 1 month)Responsible for executing fully integrated advertising campaigns (interactive/print/multimedia/outdoor/packaging) for large scale visual arts exhibitions under the direction of the Creative Director.
Produced ad campaigns for an online business directory which generates a registration of 500,000 users, an interactive, multimedia exhibition which highlights Canadian Aid Workers and global photo exhibitions held in Europe and United States.
Design a series of marketing collaterals which led to an online e-commerce site, a series of overseas exhibition in Latin America and Europe and an initiative to franchise products for the overseas markets.
Oversee and update content of various websites.
Working alongside other designers to ensure work is proofed and is of the highest standard possible.
Discuss alternative techniques, offering feedback or input to promote creativity in the department.
Handle all phases of production, including electronic preparation of files, proofing blue lines, color keys and press matches, and conducting press checks. -
Interactive Creative LeadOgilvyOne WorldwideAug 2000 - Oct 2002 (2 years 2 months)Project managed client accounts in a progressive and fast-paced advertising agency environment, covering both the private and public sectors.
Philips Electronic
Worked closely with client to develop multiple phases of websites, new product roll-outs, marketing campaigns, content localization for Asia Pacific, Middle East and Europe markets.
1. Philips Multimedia Projectors
2. Philips Pixel Plus TV
3. Philips DVD Recorder
MTV-Nokia Video Music Awards
Develop interactive product demos, games and ring tones to promote Nokia's new mobile products.
Clients include Philips Electronics, Nokia, MTV, Cisco Systems, Micro-system SUN, Four Seasons Hotel Group, and BNP Paribas. -
Web DesignerMercatela Inc.Feb 1994 - Nov 1997 (3 years 9 months)Develop wireframes and build UI to meet business, design, performance and technical requirements in an interactive advertising agency environment. Clients include Philips Electronics, Daimler-Chrysler, Coca-Cola.
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Awards
• Awarded certification in User Centered Analysis and Conceptual Design
• Attended Kiosk Best Practices Workshops
• Completed Ogilvy & Mather 360 Degree Brand Stewardship
• Participated Global Pollution & Climate Change (Germany) -
Skills
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Elsewhere on the Web
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On Coroflot@smukcreative, member since 2006
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Followers 2
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