Thomas Carlin

Created and edited catalogs and other sales information and reports for sales team. Developed and maintained online web store on Amazon platform. Proficient in many Pearson Systems, including Higher Education Product Master, Greystoke, Business Objects, and PE-UOPS. Managed Amazon Marketplace Store New Pro Books for Pearson. Managed inventory, processed sales, and performed customer service for site. Consulted with other Pearson divisions on use of similar stores. * Achieved yearly revenue of more than $70K with significant year over year sales increases, by automating order processing, and maintaining high performance ratings, and creating social media sites. * Maintained exceptional customer satisfaction ratings of 95% in 2013 and 93% since 2009, by ensuring customer queries were responded to within 24 hours, and purchases were processed within 24 hours of order receipt. * Spearheaded transition for Pearson from print to online catalogs and trained sales representatives, enabling use of online catalog exclusively in lieu of a printed catalog. * Consulted with division supervisors on research into online catalogs, transitioning from print to exclusively online catalog. Thomas Carlin [email protected] Page Two

Wrote articles about licensing industry for The Licensing Book, a trade publication. Wrote, edited and assisted in layout of The Licensing Report, an industry newsletter.

Wrote and edited sports, political and human interest articles, obituaries, and letters to editor. Interviewed and photographed well-known sports, musical and political figures. Interviews included former New Jersey Governor Christine Todd Whitman, Broadway actress Kerry Butler, author James Kaplan, former Rutgers basketball coach Kevin Bannon, and Black 47 principal Larry Kirwan.

Created and edited copy for weekly circulars, online inserts and mobile content. * Developed and edited in-store signage, and slogans and tag lines for in-store promotions. * Edited Babies R' Us monthly catalog and 2014 Big Book Christmas catalog. * Created, developed and edited copy for Spring 2015 Build-a-Box promotion.