Whitney Cullens
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About
Enthusiastic creative with 14 years of graphic designs skills with solid problem solving, and content management skills. Seeking to lower the workload of the creative, and account management teams. Through proven strengths in creativity, collaboration, business development and taking criticism. I also excel at several tech tools, including Illustrator, Photoshop, WordPress.com, as well as Google Certified.
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Education
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Advertising, MarketingColumbia College
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Experience
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Customer Service & RetentionMorris-Jenkins Heating, Air, & PlumbingCharlotte, NCSep 2017 - Present (8 years 10 months)• Caring and upbeat full-time Customer Service rep in a High-Volume call center.
• 99% Positive customer survey results, and booking rate.
• Exceptional telesales skills, added 186 new Priority Advantage Members, ranking 4th in the Contact Center.
• Accurately booking service appointments, scheduling maintenance calls, updating financial information.
• Solid communication skills, adept at complaint resolution and strong interpersonal skills in resolving issues related and non-related to Heating, Cooling & Plumbing.
• Use MS Outlook Daily -
Freelance Art Director, Graphic Designer, & Content ManagerW!NK N' Co. & TWC Creatives2004 - Present (22 years)Developed complete design/marketing campaigns for a wide variety of clients including, Jesse Brown VA Medical Center, Common Ground Foundation, Sickle Cell Disease Association of Illinois, The Bernie Mac Foundation, Chicago Public Schools, City of Chicago 34th Ward Alderman, Garrett's Popcorn, and Little Company of Mary Hospital.
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Digital Marketing StrategistCharlotte, NCNov 2015 - Sep 2017 (1 year 10 months)• Assisting Local businesses with SEM, SEO, Social Media, and Behavioral Targeting
• Utilize Industry tools and reports to create sales strategies and presentations to partner with local SMB and fortune 500 companies.
• Serves as an industry expert to educate decision makers and build rapport by keeping up with the latest trends to break down barriers and close sales.
• Follow processes with accuracy and attention to detail such as collecting data, contracts, etc. and moving them through the appropriate channels
• Maintains entrepreneurial mindset to manage territory through creative communication and marketing strategies to engage local businesses -
Account ManagerChicago, IL2009 - 2014 (5 years)* Superior prospecting skills that built and fostered relationships with small and midsize companies * Delivered solutions to clients by working across channels and partnering with third party vendors and management teams to execute orders * Generated leads that focused on and retaining and growing clientele * Exceeded annual budget by 125% with a 49% margin increase * Trained new hires and mentored internal employees for opportunities within the company * Helped improve store profit by 19% YOY * Helped pilot new programs and software to streamline ordering processes within the store and company * Recognized as a top 100 manager in the company
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Universal Beauty ProductsElk Grove Village, IL2007 - 2008 (1 year)* Research brand opportunities, identifying key consumer targets, innovation opportunities, and activation strategies. * Identified consumer and market insight. Partnered with relevant cross-functional partners to collect and analyze data. * Executed effective business strategies. Key business partners include, but not limited to, brand owners, agencies, finance, sales, marketing, and local radio stations. * Develop, implement, and support 4-6 new and existing annual events such as WGCI College Tour, our signature walk-a- thon galas, wine tastings, golf tournaments, etc. Universal Beauty Products
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Gallery, Graphic Design InternChicago, IL2004 - 2007 (3 years)Involved with gallery installations for 3 galleries 3 performance spaces and the student art boutique * Participated in the college's online marketing initiatives, including research and adoption of new interactive marketing opportunities, practices and technologies. * Independently managed implementation, staff training, and rollout of internal social networking site to serve 100,000+ constituents. * Facilitated online communication between the college and its key constituencies, including admitted/current students, alumni, patrons & donors. * Created production schedules, and promotional material. * Liaison between artists and organizations. Stage management and crowd control during events.
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Awards
During my study, I won the “One Show” lapel pin design for the State of Indiana. My painting was also selected to display in downtown Historical Fine Jeweler after leading in a city-wide fine arts contest. I also scored my first branding client.During my study, I won the “One Show” lapel pin design for the State of Indiana. My painting was also selected to display in downtown Historical Fine Jeweler after leading in a city-wide fine arts contest. I also scored my first branding client. Jan 2001 - Dec 2004 Advertising Design
Elkhart Area Career Center -
Affiliations
Ballantyne Digital, TWC Creatives, Man Above, A Healthy Smile, & Morris-Jenkins Heating, Air, and Plumbing
Jesse Brown VA Medical Center, Common Ground Foundation, Sickle Cell Disease Association of Illinois, The Bernie Mac Foundation, Chicago Public Schools, City of Chicago 34th Ward Alderman, Garrett's Popcorn, and Little Company of Mary Hospital, Black Ensemble Theater Corp., and B.U.I.L.D.
Artist’s Café, The American Association for the Surgery of Trauma, The Law Offices of Jeffery Leving LTD , Allstate Insurance, Northwestern University, Loyola University Athletic Department, Chicago Apartment Finders, Asian Human Services, Illinois Girls Lacrosse Association, American Association of Critical-Care Nurses, Neighborhood Housing Services of Chicago, Chicago Religious Leadership Chicago Housing Authority, Company, Crystal Cruises, North American Ghanaian, Chef Luciano Inc., MPGP Events, Mellos Peanut Company, Colonial-Wojechowski Funeral Home, Advanced Spine and Sports, Lakeshore LaCrosse, Lymphoma Research Foundation, American Indian Health Service, Uptown People’s Law Center, Japan American Society, Total Surface LLC, Turkey Time BBQ Grill, Home Care Medical Supplies Inc.
Broadway Grill & Chicken, Famous Fido, Kazu, IOFA, Network for Teaching Entrepreneurship, Morten Group, D’Agostiono Pizza, Holsten Management Corporation, Advantage Management, Alliance Dance, McKay Designs, Catholic Community of Divine Savior, Inspiration Corporation, Gabel & Shubert, Mad Science of Chicago, Arlington Glass Company, Doc’s Pharmacy, Christ Center of Hope, Precyse Solutions, LLC. , Brazil in Chicago, Sientra, and Northside Catholic Academy. -
Industries
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Skills
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Elsewhere on the Web
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On Coroflot@whitneycullens, member since 2015
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Following 14
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Followers 2
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