Yamairah Keller

 Developing project implementation plans (including identifying brand, design and accessibility strategies and tactics) that support Department priorities and goals; includes the identification of scope, objectives, schedules, deliverables and success criteria, proactively managing project scope changes, identifying potential risks, and developing contingency plans.
 Proactively identifying and applying for a 2019 SIPA grant to supplement operational budget and managing the expenditure of a $6,460 grant award.
 Developing and co-developing budget proposals pertaining to design and accessibility compliance.
 Building consensus around a shared vision for the Design Team and setting the direction and approach of design work across the Department within a complex and ever-changing environment.
 Utilizing design thinking practices (like empathy and active listening) to guide Department staff and leadership towards continuously improving upon operations, streamlining processes and reducing silos.

 Dynamically and innovatively managed, directed, coached, led and facilitated a cross-functional, merged-team culture that is responsive to the needs of Colorado children and families.
 Utilized project management tools to manage the day-to-day execution and monitor progress of communications projects and deliverables.
 Developed Internal and External Communications Plans (individually or in collaboration with Department Subject Matter Experts) with strategies and tactics that support Department priorities and goals, including the identification of scope, objectives, schedules, deliverables and success criteria.
 Implemented and monitored progress of Communications Plans; troubleshooting problem areas in starting up and supporting communications; delivering progress reports to leadership.
 Employed data-driven insights, Conscious Leadership, and Crucial Conversations skills to navigate ambiguity, deliver tough messages with grace, and resolve conflict.
 Built consensus and driving bold action toward positive outcomes across the agency (e.g., Language Access Workgroup) and with external agencies (e.g., Colorado Digital Services), stakeholders (e.g., Covering Kids & Families), and vendors/contractors (e.g., The Interpreter Network).

 Grew the team from 1.5 FTE to 3 FTE, implemented a design intern program, and pivoted the team's core services from training materials to communication materials.
 Acquired and managed an operational budget of $5,000, earmarked specifically for design operations.
 Operationalized and streamlined internal processes to improve the intake and tracking of design requests and project coordination between Subject Matter Experts.