Aug 2013 - Present (8 years 5 months)
Lecturer at the faculty Communication & Multimedia Design (CMD) at the Amsterdam University of Applied Sciences.
I am a lecturer for the courses Service Design, User Centred Design, New Product Development, Information Architecture, Intercultural Communication and Prototyping. Furthermore I coach students of all years, am I a project coach and did I coordinate some of the projects.
Furthermore I am the course coordinator for Intercultural Communications and User Centred Design, was a coordinator for two years of several projects in the Freshman year, a project coach in the other projects in the Freshman year and I guide graduate students.
May 2012 - Jun 2013 (1 year 1 month)
Several projects e.g.
Strategic advice about using credible communication-tools including content and to how to profile themselves through social media like Facebook
Usability advice for websites
Defining personal brand-identity. Translate it into a communication plan
Designing fitting promotion material. E.g. several T-shirt designs and visualised in posters their milestones and their successes
Brand & Strategy designer
May 2010 - Apr 2012 (1 year 11 months)
I was the brand keeper of the essence of Fabaliz. Part of that was that I did qualitative research (interviews and more), strategy designer, usability keeper of the webshop (designing/ directing, testing with participants), contact for suppliers and customers, coach of the student groups, marketing advisor (made marketing and communication plans)
Service Management Consultant
Apr 2009 - Apr 2010 (1 year)
As a consultant my activities were:
- Discussing/ advising about the (ITIL) processes at the customer. As a result bottlenecks were exposed
- Implementing TOPdesk software tailored to their processes
- Training (instructions on how to use TOPdesk, functionally)
- Advising the customer on how to use various elements of TOPdesk to fit their processes