Manager Guest Experience - Cabin Interiors
Abu Dhabi, United Arab Emirates
Apr 2013 - Present (8 years 8 months)
June - October 2016 / Acting - Head of Guest Experience Supervising the department to successfully champion Etihad's world class brand experience. Deﬁning and cascading the corporate strategy utilising governance procedures to ensure all relevant regulatory, and legislative requirements are fulﬁlled, while achieving departmental goals. Contract negotiation, Multi-Million GBP budget management sponsor, and ﬁscal track- ing to ensure business objectives are met both functionally and financially. Team develop - ment ensuring achievements and objectives are met through motivation and reinforcement to maximise performance.
Establishing a world class brand experience from initial concep-tion and development to ﬁnal delivery. Leading teams to innovate while optimising cost, reducing weight, and driving for continuous improvement to ensure commercial objectives endorse corporate strategy. Accountably sponsor product evaluations, selections, and external resource allocation. Process driver for design briefs, project planning, and business cases, ensuring mutual agreement amid relevant parties through implementation. Supervise cross-functional international teams employing development milestones. Expert of consumer trends, specialising in benchmark and forecast research outlining airline innovation. Strategise concise ﬂeet and department planning while fulﬁlling periodic status reports. Adherence to FAA, EASA, and GCAA regulations.
- Reversed surmounting comfort complaints by conducting workshops to develop improvements proving 40% increase in comfort without additional cost.
- Discovering undesirable seat positions on legacy ﬂeet, Introduced departmental use of 2D and 3D CAD software to concisely evaluate LOPA issues and created a standard to deﬁne future interior conﬁgurations, avoiding additional costs.
- Accolades achieved: Crystal cabin award, World Travel Award, Ultratravel Middle East Award, and World’s leading airline, Skytrax 5 Star airline
President and Principal Designer
Jan 2009 - Present (12 years 11 months)
Director of product and graphic design, communicating in the form of client speciﬁed 3D models, renderings, and drawings. Conducting research for materials, manufacturers, and intellec-tual property in regards to product prototypes utilising low and high volume manufacturing. Managing projects from concept to completion.
Commercial truck (Class 8) design in conjunction with Airﬂow truck and Shell PLC to optimise aerodynamics and hybrid solutions achieving 123% fuel eﬃciency increase. VIP aircraft interior design concepts.
San Antonio, TX
Sep 2012 - Mar 2013 (6 months)
Design lead for Presidential VIP Aircraft managing projects in the vicinity of $100M USD. Managing initial conceptual design through ﬁnal drawing packages for engineering, production, to completion of the aircraft. Liaison between the customers, international representatives, design, engineering and vendors while directing design concepts through integration.
Aircraft Cabin Designer
San Antonio, TX
Jun 2009 - Sep 2012 (3 years 3 months)
Interior product designer for narrow and wide-body aircraft, supporting VIP and head of state customers create bespoke interiors.
Marketing / Inside Sales
May 2007 - Jun 2009 (2 years 1 month)
Identiﬁed avenues for improvement and addressed through the formulation of new marketing material, training documents, and pricing methodological assessments.
Industrial Design Internship
Jul 2007 - Dec 2007 (5 months)
Industrial designer coinciding with production and marketing. Explored design solutions utilising product research, concept development and presentations, anthropometric research, and ideated multi-use product concepts. Managed rapid prototyping production (3D printing), involving product model production.
Apr 2006 - Apr 2007 (1 year)
Managed the design and layout of custom kitchens for contractors and developers. Procured all kitchen orders. Supervised warehou-se optimisation. Self-taught kitchen CAD layout programs preceding the training of colleagues. Designed company logo.