Elias Rodriguez

Graphic Design, Brand Development, & Logo Design

Manage supplier and their production schedules so that the delivery and receipt
of product is accurate and on-time
• Manage quality control on ordered merchandise – quantity, sizes, accurate
product and brand guidelines
• Manage all delivery of product to appropriate destinations e.g. embroidery,
screen print, end product to client. Includes constant tracking and updates on
proof of delivery
• Coordinate receipt and review of production proofs. Verify accuracy to
specification and order (final approval by client or AE).
• Communicate any and all issues/changes that impact production schedule
immediately to the AE
• Communicate with customers via phone, email, or other written correspondence
• Proactively consider items that could impact a shipment from arriving on time
(weather, strikes, etc.) and manage around them
• Proactively investigate, resolve and find solutions for customer complaints,
problems and order related issues
• Help research and price merchandise for new projects. Retrieve quotes from
suppliers and understand supplier’s company procedures, requirements and
lead-time.
• Coordinate with internal departments on customers’ behalf to ensure customer
needs are met
• Develop and grow relationships with customers by understanding their business
needs, products and goals and provide solutions to best meet these needs
• Develop and maintain positive relationships with suppliers. Keeping track of what
special agreements and pricing we have with our preferred suppliers.
• Develop strong industry and product knowledge

• Understands the value of products, why/how customers use them
• Isolate and identify areas of improvement
• Finalize all outstanding billing information in a timely manner
• Timely responses to clients, suppliers and peers

Support Design team with new trends and graphics for the upcoming season - Produce/ update graphics and layouts for samples and existing products

Research trends, colors, and fabrics & trims for upcoming collections.

Finalize color schemes for finished graphics

Assist the design team with sourcing fabrics and trims

Created line sheets & portfolio layouts