Juliann Miller

After working for several months as Hi-Health's email marketing manager, I was promoted to marketing content manager. I now partner with operations, merchandising and the executive team to plan, develop and execute our marketing strategy. This involves handling email marketing strategy and the day to day maintenance, creating all marketing artwork (using Photoshop, Illustrator and InDesign), writing copy, improving user experience, customer segmentation and print/web/email/social content development for cross-promotion efforts. I have created a fresh approach to the style of content that is produced based on industry trends and have focused on humanizing and educating our market to build a loyal customer base.

In my role as email manager, I was in charge of executing the email promotional calandar as well as building an email performance strategy. In my position I learned the ins and outs of first Klaviyo and then Bronto in order to fit Hi-health’s email marketing needs. I maximized revenue by creating relevant, educational content (both illustration and copy) and by continuously improving through testing, measuring, and responding to results. I managed our contact list of 80,000 to improve deliverability, open rates, click rates, and conversion rates. I rebranded Hi-Health's customer loyalty program as well as all loyalty emails and content. Furthermore, I created workflow automations (welcome series, abandoned cart, customer loyalty, re-engagement and product refill) as well as designed templates and dynamic customer segmented content to ensure efficiency.

I managed and motivated over 25 individuals. Responsibilities included training, scheduling, and evaluating employees while working in a fast pace, high-intensity work setting. Managing multiple events, adapting to changing conditions, and communicating with people at all levels are tasks I experienced daily. I was also in charge of ensuring operations are organized and logistically efficient, while consistently incorporating safety and cost-reduction measures. Through my experience with UPS, I have increased my leadership skills coupled with knowledge of advanced management methods, policies, and logistic readiness.

I started with Client Acquisition Group as a graphic designer and advanced with the company as a marketing specialist. I managed creative development for both print and digital media. I created email campaign (using MailChimp), and insure flawless user experience and user design. My goal was to optimize and identify opportunities to increase sales through open rates, click through rates, and sign-up rates through e-mail campaigns. I also designed layouts for several of the company websites making sure to incorporate appropriate design principles that appeal to the audience while staying consistent with the brand’s identity and target goal. I was in charge of edits and developing content, copy and HTML code as needed. I also worked on creating converting content to be SEO friendly through Wordpress. I have proficiently demonstrated a working knowledge of the Adobe Creative Suite (InDesign, Photoshop and Illustrator).

Responsible for attending staff meetings to prepare and create marketing campaigns and sales materials to enhance the department’s sales efforts and promotions for game attendance and atmosphere at all South Alabama Athletic events. Learn how to create sales materials with an emphasis on graphics for sales tools and video board content to sell and implement at athletic events such as basketball, baseball / softball and football. I learned how to create, load and operate the Daktronic video board during the said events and learn how to run game music from Sound Director software at the different venues. Created and edit graphics / video using Adobe Photoshop In Design software.