Megan Wallace Searle

The Rochester Arc + Flame Center is an educational center open to the public that aims to provide exciting and innovative classes for people of all skill levels. Arc + Flame is the only training facility in upstate New York to offer professional and recreational classes in welding, glass working, blacksmithing and jewelry. My responsibilities as Office Manager included:

-Facilitated the transition from QuickBooks POS to Shopify POS in December 2022, improving efficiency and accuracy.
-Orchestrated custom classes and events for private groups, individuals, and businesses, ensuring customer satisfaction.
-Managed office operations and class scheduling, ensuring the office ran smoothly and classes were scheduled efficiently.
-Organized “RIT MAKE” classes (a creative enrichment program for undergraduate students in non-art or design majors) with the Program Director at RIT’s College of Art and Design.
-Coordinated marketing efforts with local educational partners to expand reach, resulting in increased enrollment and revenue.
-Managed employee contracts and weekly payroll for 10-20 employees, ensuring on-time and accurate completion.
-Managed electronic and physical filing systems to keep essential documents and information accessible and organized.

-Managed company website and online store using Shopify, ensuring all content and products were up-to-date and accurate.
-Delivered eye-catching and engaging designs for a variety of digital and print materials, including flyers, banners, and signs.
-Used Adobe Creative Suite to create and edit high-quality images for marketing materials and website content.
-Created targeted email campaigns using MailChimp and Shopify Mail, increasing customer engagement and driving sales.
-Ensured that all marketing materials used consistent graphic imagery, helping to create a cohesive brand identity.
-Employed design fundamentals to create visually appealing designs that were easy to read, understand, and remember.
-Developed and maintained a library of design assets for easy access and reuse, saving time and increasing efficiency.

-Accurately recorded all company and client transactions in QuickBooks and performed month-end financial reconciliations to ensure that financial records were up-to-date.
-Compiled monthly financial reports and analysis for ownership review, highlighting key performance indicators.
-Executed daily cash register close-outs, ensuring that all transactions were recorded accurately and balanced daily.
-Coordinated scheduling and setup for classes and special events, ensuring that all necessary arrangements were made promptly and efficiently.
-Answered phone calls and responded to inquiries from customers, vendors, and other external contacts professionally and efficiently, resolving issues through active listening and open-ended questioning.
-Assisted management with special projects ensuring that all tasks were completed by deadlines.
-Ordered class materials, general office, and cleaning supplies as needed.

-Collaboratively developed designs for print and digital marketing material using Adobe Creative Suite.
-Provided excellent customer service by greeting customers, answering questions, and processing transactions using QuickBooks POS and Excel.
-Developed graphics and visual content for social media campaigns, helping drive traffic to the company's website.
-Photographed company events and class sample pieces for marketing and edited pictures using Adobe Photoshop.
-Created metal signage and sculpture using Adobe Creative Suite, CNC plasma table, and fabrication equipment.
-Performed secretarial and maintenance duties, such as answering phones, filing paperwork, and ordering supplies.

-Executed new visual sales directives every quarter to optimize and increase sales.
-Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
-Assisted customers in locating and selecting products and checked store system for merchandise at other sites.
-Opened, checked in, and processed incoming merchandise shipments.
-Used in-store system to locate inventory and place special orders for customers.
-Used POS system to process sales, returns, online orders, and gift card activations.
-Engaged in friendly conversation with customers and listened to individual needs to identify and recommend optimal products.

-Teaching assistant for art-based welding courses
-Operated CNC plasma cutter
-Created custom artwork using customer specifications, PlasmaCAM software, and CNC plasma cutter
-Developed and executed artwork for display and sale in showroom using Adobe Creative Suite, PlasmaCAM software, CNC plasma cutter, welding and traditional metalworking tools