Lead Consultant UX
Jan 2018 - Present (4 years)
Explore, Identify, define and design the Enterprise user experience
framework so application internal or for external clients are built on
specific design ethos and principles giving consistent experience across
platforms and applications.
+ Use data and anticipatory design principles to design delightful
experience for solutions and services.
+ Support leadership team to accelerate transformational initiatives across
the organization to strategically place the global solutions centre as the
most preferred offshoring entity.
+ Ensure convergence with Romania Business Unit for unified delivery to the
group promulgating the culture of efficiency.
+ Defining and designing User Experience inside out, from employee
experience at each touch point, employee well-being framework
including designing digital and physical workspaces to designing user
experience for Client applications for improved NPI.
Senior Director Data Strategy and Engineering
Oct 2015 - Present (6 years 3 months)
Currently, I am working in the Strategy and Engineering team as well as Chief of Staff to CEO. I also lead a team of Data Strategists responsible for building cost efficient data models and systems for increasing operational efficiency.
As Chief of Staff, I am responsible for aligning Teams and Projects to the vision and mission of the company. At any point I am a program managing atleast 8 to 10 project across departments in the company.
I have strong persuasion and collaboration skills to turn around Projects with near to zero loss in Team size unless absolutely necessary. I am responsible for meeting revenue targets of the company by engaging and setting up critical business relationships with large enterprise clients
Senior Product Manager
Jul 2014 - Sep 2015 (1 year 2 months)
~ Define business problem while working with data scientists and data architects in identifying data gaps, ML algorithms/models that can help solve the problem, designing solutions across supply chain systems/stages and driving the solution across all levels of the organization.
~ Lead and manage team of Data Scientists and Data developers who are responsible for developing state-of-the-art distributed systems and algorithms scaling to billions of simulations supporting Delhivery’s vast supply chain growing to 175+ cities in India.
~ Built and redesigned Delhivery's world-class customer service team from the ground up both in terms of technology & infrastructure as well as people.
~ Develop the strategic vision and execution roadmap across business units & functions such as Express, DeFcom, customer support, etc. to achieve vision of the company.
Manager, Product Development
Nov 2012 - Jun 2014 (1 year 7 months)
Manage complex features and functionalities from inception to planning, designing, implementation and UAT sign-off. History of redesigning and reverse engineering underperforming features and functionalities leading to increased product acceptance and adoption by customers.
Oct 2010 - Oct 2012 (2 years)
Translate business requirements to the development team by authoring detailed, high-quality product requirement specifications for engineering development.
Developing and tuning overall long-term product vision and strategy.
May 2007 - Oct 2010 (3 years 5 months)
Developing business requirements by performing research and exploring options for features interacting with Commercial Teams to understand market and competitive requirements.Collaborate with business users to define processes that meet business needs. Providing readership reports to Sell side and Buy side users. Manage Entitlement issues and requirements for Research as a whole. Capturing readership of research data through various products and third party distributing channels.
May 2005 - May 2007 (2 years)